Employer Representatives: the Secret Weapon to WCB Premium Reduction

Managing Workers’ Compensation Board (WCB) claims can be a frustratingly complex and time-consuming process for any organization. Not only do you have to be educated with regards to the Worker’s Compensation Act and WCB policies and procedures, you need to know when to act, what to question and when to back away. The wrong move at the wrong time can be costly in terms of man hours, claims cost accumulation, premium increases and productivity.

Due to the recent rate of employee turnover seen in the past few years, many claims managers, adjudicators, case assistants and other WCB staff are inexperienced and/or overwhelmed. Without a solid understanding of WCB policies and procedures, administrative errors and questionable decisions are a real possibility and employers may end up absorbing a financial brunt of the fallout. Unless you can stay current with all the changes and maintain a hands-on approach to managing WCB claims, your organization could incur costs unrelated to compensable injuries that can impact your WCB premiums.

This is why many businesses opt to hire an employer representative specifically trained in navigating the WCB system and managing claims. Here are some key advantages of doing so:

• Expertise and Knowledge: Employer representatives specializing in WCB claims bring invaluable expertise and knowledge to the table. They understand the intricate details of the WCB system, including legislative adherence, paperwork requirements, and procedural nuances. This expertise ensures that claims are handled efficiently and correctly from start to finish, minimizing the risk of costly errors or delays.
• Reduced Administrative Burden: Handling WCB claims involves substantial administrative work, from initial filing to ongoing communication and follow-up. By delegating this responsibility to a dedicated representative, businesses free up internal resources and personnel to focus on core operations. This can lead to increased productivity and efficiency across the organization.
• Effective Communication and Advocacy: An employer representative serves as a direct liaison between the employer, injured employees, healthcare providers, and the WCB itself. They facilitate clear and timely communication, ensuring that all parties are informed and involved throughout the claims process. This proactive approach helps in resolving issues promptly, fostering positive relationships between employers, employees, healthcare providers and the WCB while advocating for fair outcomes.
• Claims Reviews and Appeal: Whether a claim is still active or even if it’s closed, an employer representative can review a claim in its entirety to ensure that all the costs incurred on a claim are related to the work-related injury sustained. When discrepancies, issues of contention or errors are identified, they are well equipped to take appropriate action, including appeal preparation and presentation at all levels.

In conclusion, hiring an experienced employer representative for managing WCB claims offers significant advantages in terms of expertise, efficiency, and effectiveness. It not only ensures compliance with legislative regulations but also supports a smoother and more supportive process for handling workplace injuries or illnesses. By investing in specialized representation, businesses can mitigate risks, enhance operational focus, reduce claim costs and uphold their commitment to employee well-being.

Interested in learning more about what a WCB employer representative can do for your group? You can connect with us on Facebook, Twitter, or Linkedin. Or you can reach us via email at [email protected], or you can contact us directly, during business hours, using our chat feature or by telephone at 1-844-377-9545.